Refund policy

ALL SALES ARE FINAL

Z Couture does not accept returns, exchanges, or cancellations. All sales are final. Please review your selection carefully — including size, color, and style — before completing your purchase, and contact us with any questions before you order. We are glad to help.

Shipping fees are non-refundable.

MADE-TO-ORDER AND SPECIAL-ORDER ITEMS

Items shown as "Available to Order" are produced for you by the designer rather than sold from our boutique floor. Once the order has been placed it cannot be returned, exchanged, or cancelled.

Estimated delivery time is shown on each product page. Delivery timelines are provided by the designer and are estimates, not guarantees.

SIZING AND FIT

Gowns are sold in designer sizing, which runs differently from standard retail sizing. A size chart is provided on every product page. Alterations are the responsibility of the customer and are not grounds for a return or refund.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged or defective, or you receive an item you did not order, email us at info@zcoutureaustin.com within 3 days of delivery with photographs of the item and its packaging. We will repair, replace, or refund the item at our discretion.

If an item you have ordered turns out to be unavailable and we are unable to fulfill your order, we will offer you an alternative or a full refund for that item. Together with the paragraph above, these are the only circumstances in which a refund is issued.

Do not send anything back to us until you have received written confirmation and a return authorization number.

Please reach out at info@zcoutureaustin.com before ordering if you are unsure about sizing, color, delivery timing, or anything else. We would much rather answer a question first than have you unhappy with a gown you cannot return.